You could qualify for help from the ScottishPower Hardship Fund if you meet the criteria requirements and you’re receiving any of the below.
*Households in receipt of Universal Credit must be below a monthly household income threshold of £1,561.
**Households in receipt of these Tax Credits must be below an annual household income threshold of £18,723.
You could also qualify if you have a combined low household income of below £18,723, or if there are special circumstances in your household, which could make you eligible for example, you have experienced an income reduction due to illness.
Please note that the Terms and Conditions of the Hardship Fund are subject to change, and you will be assessed to identify if you are eligible for the Hardship Fund at the point when your application is reviewed.
Awards from the Hardship Fund can only be made once every 3 years, and only if the balance on the ScottishPower account is more than £100 in debt.
Sigma Connected Support work in association with ScottishPower to manage the Hardship Fund. To ensure your application is ready for review you must be able to provide evidence of seeking financial support from a Debt Support Charity or CAB, including a reference number and Financial Action Plan. You must also be able to provide proof of any benefits you are in receipt of. We will then review your application and decide if you are eligible for an award.
If you are the account holder and want to find out if you are eligible, you can apply online via our online form to begin the online application process.
If you would prefer to apply by telephone, please contact us on 0121 285 2595 and a member of our team will process the application by phone for you. Alternatively, if you prefer to email us you can do so by downloading an application here and email sp.hardship@support.sigmaconnected.com.
Once your application has been confirmed as eligible it will be submitted to ScottishPower and can take up to 10 working days for the next part of the process. We will contact you to confirm whether your application has been approved and advise of the next steps.*
*A credit to your ScottishPower account is dependent on you being able to afford to set up a plan to support managing your account going forward.
ScottishPower Hardship Fund Application Form
ScottishPower Hardship Fund Terms & Conditions
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